Flow · Retail & E-commerce

Retail & E-commerce — Review Request

A quick rating with an easy, one-tap path to a public review.

A complete multi-step WhatsApp survey

This flow shows the full survey a retail & e-commerce customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Retail & E-commerce

All flows

9:41

Nova Goods

Business · WhatsApp

Today

Thanks again — how did everything go?

Your order

How would you rate your experience, {{first_name}}?

One tap tells us how it went.

★★★

Thanks! One more thing —

Your order

Would you like to leave a public review?

Pick the one that fits best.

No thanks

Yes

Perfect, last one:

Your order

Anything you'd like to add?

Type a quick note below.

All good, appreciate you asking!

Thanks so much — we appreciate your time either way.

WhatsApp message

A complete multi-step WhatsApp survey

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