Flow · Retail & E-commerce

Retail & E-commerce — Post-purchase Satisfaction

A quick rating plus what mattered most, in under a minute.

A complete multi-step WhatsApp survey

This flow shows the full survey a retail & e-commerce customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Retail & E-commerce

All flows

9:41

Nova Goods

Business · WhatsApp

Today

Thanks for taking a moment — a couple of quick questions.

Your order

How did we do, {{first_name}}?

Your order arrived, one tap tells us how it went. We read every rating.

★★★

Thanks! One more thing —

Your order

What did you like most?

Pick the one that fits best.

QualityValue for money

Speed

Perfect, last one:

Your order

Anything we could do better?

Type a quick note below.

All good, appreciate you asking!

Thank you! Your feedback helps us improve.

WhatsApp message

A complete multi-step WhatsApp survey

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