Flow · Retail & E-commerce

Retail & E-commerce — Net Promoter Score

The classic loyalty metric — one recommendation score plus the reason behind it.

A complete multi-step WhatsApp survey

This flow shows the full survey a retail & e-commerce customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Retail & E-commerce

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9:41

Nova Goods

Business · WhatsApp

Today

Got 30 seconds? One score, one reason.

Your order

How likely are you to recommend us to a friend or colleague, {{first_name}}?

One tap tells us how it went.

★★★

Perfect, last one:

Your order

What is the main reason for your score?

Type a quick note below.

No complaints here!

Thanks — this genuinely shapes what we do next.

WhatsApp message

A complete multi-step WhatsApp survey

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