Capture the flight while it's fresh
Send a one-tap survey over WhatsApp right after landing, so flyers rate the flight, crew, and any disruption from their inbox, with response rates the post-trip email survey can't reach.
An in-inbox post-flight survey beats the trip emails travelers ignore.
Delay and rebooking surveys show how flyers felt when things went wrong.
Recommendation surveys give a live read on flyer sentiment.
Welcome to your destination! One tap tells us how the flight and crew were today.
A sample Airlines WhatsApp survey, fully customizable.
How WhatsApp surveys work for Airlines
An airline's reputation is decided in a handful of moments — check-in, the crew, the on-time arrival — and the carrier that asks how each flight went, then acts on the answers, is the one that earns loyalty. The trouble is that the post-flight email survey lands hours later in an inbox no one opens, so the candid feedback never arrives and the frustrated passenger posts it on social instead. WhatsApp surveys reach flyers in the texting inbox, under a verified, branded sender, right after they land.
A post-flight survey arrives as a tappable card: star ratings for check-in, the crew, and on-time performance, a 1–5 recommend score, suggested-reply chips for what went well or wrong, and an open-ended reply for the rest. Passengers answer in one tap while the flight is fresh, and you see the responses roll in live.
The payoff is far higher response rates than email surveys, complaints caught before they hit social media, and crew and operations feedback you can trust.
Where it pays off
Star ratings for the moments that define the flight, in one tap.
A 1–5 recommend question shows which flights earn loyalty.
A post-flight prompt arrives before the memory fades.
A complaint reaches you privately, not your mentions.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesAirlines WhatsApp surveys: common questions
- When should an airline send a post-flight survey?
- Right after arrival, while the flight is still fresh. A WhatsApp survey lands in the texting inbox passengers actually read, so you capture honest ratings of check-in, the crew, and on-time performance in the moment, instead of hours later in an email no one opens.
- Why do WhatsApp surveys beat email post-flight surveys on response?
- They arrive in the native texting inbox and passengers answer with a single tap on a star rating or recommend-score button. That in-inbox, one-tap experience drives far higher response and completion rates than an emailed survey link buried among receipts and promotions.
- How do post-flight surveys catch complaints before social posts?
- A prompt sent the moment a passenger lands gives them a private place to vent about a missed bag or a rude interaction — surfacing the complaint to your team before it becomes a viral post, so you can make it right.
- What can an airline field with these survey templates?
- Post-flight ratings of check-in, crew, and on-time performance, a recommend score, suggested-reply chips, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with Texting fallback when a phone can't render WhatsApp, and full opt-in and STOP compliance.
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