Flow · SaaS & Software

SaaS & Software — Net Promoter Score

The classic loyalty metric — one recommendation score plus the reason behind it.

A complete multi-step WhatsApp survey

This flow shows the full survey a saas & software customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for SaaS & Software

All flows

9:41

Flowbase

Business · WhatsApp

Today

Thanks for being a customer — two quick questions!

Quick question

How likely are you to recommend us to a friend or colleague, {{first_name}}?

You've hit 3,200 messages this month. One tap on a scale of 1–5 helps us keep building what you need.

★★★

Perfect, last one:

Quick question

What is the main reason for your score?

Type a quick note below.

No complaints here!

Thank you! Your feedback helps us improve.

WhatsApp message

A complete multi-step WhatsApp survey

Related flows