A five-star review after every job
Send a one-tap survey over WhatsApp the moment a job wraps, so customers rate the work right in their inbox and your best jobs turn into the reviews that win the next ones.
In-inbox surveys beat the post-job emails homeowners ignore.
Send happy customers a one-tap review link and route complaints to you first.
Per-technician rating surveys show who's earning the five stars.
Job's done, one tap tells us how it went. We use every rating to keep our crews sharp.
A sample Local & Home Services WhatsApp survey, fully customizable.
How WhatsApp surveys work for Local & Home Services
Local and home-services businesses — the plumbers, electricians, HVAC techs, landscapers, and cleaners of the world — live and die on reviews and referrals, and the unhappy customer almost never tells you; they tell Google, or they just don't call again. A survey sent right after the job catches that frustration privately, before it becomes a one-star review, and turns the happy homeowner into your next review and referral. WhatsApp surveys reach customers in the texting inbox they actually check, from a verified, branded sender, answered in a tap.
A post-job survey lands as a tappable card: a one-tap star rating for the tech, the timeliness, and the work, a 1–5 "how likely are you to recommend us?" scale, and suggested-reply chips for what shaped it. A low score opens a private open-ended reply so you can make it right, a high score routes straight to a one-tap review or referral ask, and recurring-customer pulses keep the relationship healthy.
The payoff is far higher response rates than email surveys, problems caught before they go public, and live analytics that show which techs and services earn the five stars.
Where it pays off
A post-job survey lands as a one-tap star rating on the tech, the timeliness, and the repair.
A low recommend score opens a private open-ended reply, so the issue reaches you before Google.
A happy homeowner routes straight to a one-tap review or referral ask.
A short survey keeps an ongoing-service relationship healthy season after season.
What you can launch
Survey templates in this pack
Sign up to use these survey templatesLocal & Home Services WhatsApp surveys: common questions
- When should a local-service business send a survey over WhatsApp?
- Right after the job wraps, while the experience is fresh and the tech is still top of mind. A WhatsApp survey lands in the customer's texting inbox and is answered in a tap — rating the tech, the timeliness, and the work — so you capture honest feedback before the day's details fade.
- Why do WhatsApp surveys beat email or Texting surveys for home services?
- Customers answer in one tap — star ratings, a 1–5 recommend scale, suggested-reply chips — right in the messaging app, with no app to open and no form to load. That in-inbox experience drives response and completion rates well above a typical email survey, and plain-text Texting can't show tappable options at all.
- How do WhatsApp surveys turn happy customers into reviews and catch unhappy ones first?
- A high recommend score routes straight to a one-tap review or referral ask, capturing the five-star feedback that wins local search. A low score opens a private open-ended reply that comes to you directly, so you can fix the problem before it becomes a public one-star review.
- What can a local-service business field with these survey templates?
- Post-job satisfaction and recommend-score surveys, tech and timeliness ratings, recurring-customer pulses, review and referral asks, and open-ended replies — sent from a verified branded sender in Google Messages on Android and the Messages app on iPhone with iOS 18, with Texting fallback when a phone can't render WhatsApp, and full opt-in and STOP compliance.
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