Flow · Utilities & Energy

Utilities & Energy — Satisfaction

A quick rating plus what mattered most, in under a minute.

A complete multi-step WhatsApp survey

This flow shows the full survey a utilities & energy customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Utilities & Energy

All flows

9:41

Brightline Energy

Business · WhatsApp

Today

Thanks for taking a moment — a couple of quick questions.

Service restored

How did we handle the outage, {{first_name}}?

Your power is back on. One tap tells us how our communication and response felt.

★★★

Thanks! One more thing —

Service restored

What did you like most?

Pick the one that fits best.

QualityValue for money

Speed

Perfect, last one:

Service restored

Anything we could do better?

Type a quick note below.

All good, appreciate you asking!

Thank you! Your feedback helps us improve.

WhatsApp message

A complete multi-step WhatsApp survey

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