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WA-Surveys
Flow · Public Transit & Mobility

How was your ride, {{first_name}}?

A complete Public Transit & Mobility survey, rider, service & route feedback surveys.

A complete multi-step WhatsApp survey

This flow shows the full survey a public transit & mobility customer would see: a verified business sender, a rich card, tappable answer options, and the follow-up questions that adapt to each response. Every survey message is fully customizable.

How WhatsApp surveys work for Public Transit & Mobility
All flows
9:41
Metro Transit
Business · WhatsApp
Today
Hi {{first_name}} 👋 it's Metro Transit. Got 30 seconds to share some quick feedback?
Your trip
How was your ride, {{first_name}}?

Thanks for riding the 12 to Downtown 🚌 One tap tells us how your trip went.

Add a commentTalk to us
All good
Great 🚌 How satisfied are you with your ride today?
Satisfaction
Rate your ride

From very dissatisfied to very satisfied.

Very satisfied
✅ Thank you, {{first_name}}! Your feedback helps us keep every route running smoothly.
WhatsApp message